RC Aero Products Customer Support
Giant Scale Engines that Surpass Expectations
We are extremely confident on the quality and durability of engines, and we are here to answer your questions. Feel free to contact us any time with any inquiries.
Click the "CALL US BUTTON" (toll free) or email us.
Our phone number is (888) 239-8593
Your customer support inquiries should be emailed to
support@rcaer.com
We will contact you as soon as possible!
If in the unlikely event that our engines do have a problem, PLEASE contact us immediately, so that we can resolve the problem.
For immediate assistance, contact our Warranty and Recommended Service Center. We have among the best engine service people in the industry. They will work with you to resolve your problem and in many cases CAN resolve your problem without having you pack up and ship your engine to our facility.
Visit our web site at:
Phone & Fax: 203-888-4819
If you do make a booboo and crash your plane, injuring the engine, we will be here to help you. We can supply you with the necessary parts to get you up and flying as soon as possible.
WARRANTY POLICY
All new RC Aero Product Engines carry a limited TWO Year Warranty on Materials and Workmanship.
- All new RC Aero Engines and YD-A Engines carry a TWO Year Warranty on Materials and Workmanship at the time of sale.
- Carburetors carry a 1 year warranty.
- RCEXL ignitions are not warrantied by us.
- This Warranty only applies to engines purchased through RC Aero Products, and their authorized dealers in North America.
- Engines purchased through EBAY or other sellers will not be covered for any warranty claims. Additionally, we cannot act as an agent for any claims to the manufacturer for warranty claims if the engine was not purchased from RC Aero Products or their authorized dealers.
- The Warranty is void if the engine is disassembled without express authorization from RC Aero Products or its Authorized Sales, Parts, and Service Center.
- RC Aero Products or its Authorized Sales, Parts, and Service Center will not accept returns sent freight forward or COD.
- Sales are final. We will repair, exchange, or credit a customer for future products at our discretion. We do not offer a money back warranty on engines.
This Warranty does not cover the following items:
- Propellers, spark plugs and mufflers (included with purchase or custom) .
- Ignition timing set up.
- Cosmetic damage caused by shipping. This includes surface scratches, and minor cylinder chips.
- Crash damage. This includes propeller strikes of any type.
- Damage caused by using improper additives or fuel.
- Damage to an engine that has been modified or altered from its original design.
- Damage caused by improper handling, operation or maintenance. This includes the electronic ignition system.
- Damage caused when the engine is shipped to the RC Aero Products Repair Facility. PACK CAREFULLY.
- Shipping costs and expenses to and from the Repair Facility for warranty service.
NOTE: We cannot ship replacement parts until we inspect the suspect items and they are deemed defective by the Repair Facility
Our RC Aero Products Engines Warranty Repair Facility
BJ’s Model Engine Service,
51 Hillside Dr.,
Beacon Falls,
CT 06403
Attn: Bill Jensen
Phone and Fax: 203-888-4819
Email: wbilljensen@cs.com
Web: www.bj-model-engines.com